Southern University of Science and Technology
Professor, SUSTech Business School 2024 - Present
Associate Professor, SUSTech Business School 2021 - 2023
Singapore Management University
Assistant Professor, Lee Kong Chian School of Business 2014 - 2020
EDUCATION
University of Minnesota
Ph.D., Industrial and Systems Engineering 2014
M.Sc., Industrial and Systems Engineering 2010
Hong Kong University of Science and Technology
B.Eng., Electronic Engineering 2008
RESEARCH INTEREST
Operational System Analysis and Control
Practice-Based Operational Design and Optimization
Data-Driven Research on Socially Responsible and China-Focused Operations
Business Operations Innovation and Development
HONOR
Research
Third Place, CSAMSE Practice Award Competition 2021
First Place, IIE Pritsker Doctoral Dissertation Award 2015
First Place, INFORMS-ENRE Student Paper Competition 2013
Honorable Mention, POMS-HK Student Paper Competition 2013
三等獎, 浙江省科學技術進步獎 2023
學生優秀論文獎 (指導學生), 中國運籌學會行為運籌與管理分會 2021
政策建議
決策咨詢專報 國務院辦公廳 錄用 2021
政策研究報告 浙江省委書記 批示 2024
雙創項目
優勝獎 (賽會最高獎項), 春暉杯 中國留學人員創新創業大賽 2020
一等獎 (指導學生), 中國大學生工業工程與精益管理創新賽 2023 - 2024
國家級項目 (指導學生), 大學生創新創業訓練計劃 2022 - 2023
廣東省銅獎 (指導學生), 互聯網+ 中國國際大學生創新創業大賽 2023 - 2024
廣東省銅獎 (指導學生), 挑戰杯 中國大學生創業計劃競賽 2022
PROFESSIONAL SERVICE
Editorial Position
Senior Editor, Production and Operations Management 2025 - Present
Associate Editor, Decision Sciences 2023 - Present
SELECTED PUBLICATION
Optimal Control of Service Systems with Heterogeneous Servers and Priority Customers.
Management Science. Forthcoming.
(with David Chen & Ruoran Chen & Xuan Wang).
Please Don't Make Me Wait! Influence of Customers' Waiting Preference and No-Show Behavior on Appointment Systems.
Production and Operations Management. 2023 32(6):1597-1616.
(with Xiaohua Han & Jianghua Zhang & Ruijie Zhang & Yinghao Zhang).
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets.
Manufacturing & Service Operations Management. 2023 25(3):921-938.
(with Shaoxuan Liu & Zizhuo Wang & Feng Zhu).
Appointment Scheduling under a Service Level Constraint.
Manufacturing & Service Operations Management. 2023 25(1):70-87.
(with Saif Benjaafar & David Chen & Zhenzhen Yan).
Offering Free Upgrades Even before Stocks Run out: The Value of Proactive Upgrades.
Manufacturing & Service Operations Management. 2022 24(4):2081-2097.
(with David Chen & Christopher S Tang & Huihui Wang & Yimin Yu).
Divide and Conquer: A Hygienic, Efficient, and Reliable Assembly Line for Housekeeping.
Manufacturing & Service Operations Management. 2022 24(2):938-955.
(with Xiao Alison Chen & Jianghua Zhang).
Impact of Penalty Cost on Customers' Booking Decisions.
Production and Operations Management. 2021 30(6):1603-1614.
(with Daniel Zhuoyu Long & Chi Xie & Jianghua Zhang).
Flexibly Serving a Finite Number of Heterogeneous Jobs in a Tandem System.
Production and Operations Management. 2020 29(6):1431-1447.
(with Yun Fong Lim & Bingnan Lu & Wenjia Zhang).
Managing Production-Inventory Systems with Scarce Resources.
Manufacturing & Service Operations Management. 2017 19(2):216-229.
(with Saif Benjaafar & David Chen).
Service Systems with Finite and Heterogeneous Customer Arrivals.
Manufacturing & Service Operations Management. 2014 16(3):365-380.
(with Saif Benjaafar & Oualid Jouini).
